Terms of service

These are the terms for buying The Living Game, Family Edition from thelivinggame.co.uk and its Shopify checkout. They are short on purpose. Nothing here takes away your rights as a UK consumer.

Who you are buying from

Piers Day, 1 The Traverse, Bury St Edmunds, Suffolk, IP33 1BE. Email piers@thelivinggame.co.uk or call 07716 008836.

What you are buying

One boxed set of The Living Game, Family Edition: 52 question cards in three levels, the rules card and a guide for parents. It is made for families with young people aged 14 to 24, played with a parent or carer. It is sold to adults only.

Price and payment

The price is the one shown beside the Order button and at the checkout. It includes UK postage by Royal Mail second class, so there is nothing more to pay unless you choose Express. Payment is taken in full when you order, through Shopify's secure checkout, and you get an email confirming your order straight away.

Delivery

  • I post every order within two working days of your order. Working days are Monday to Friday, not bank holidays.
  • Postage by Royal Mail second class is free. If you want it sooner, you can choose Express at the checkout for £6.99.
  • Second class usually takes two to three working days to arrive after it is posted.
  • I post to UK addresses only.
  • If your box has not arrived ten working days after you ordered, email me and I will sort it out.
  • If I ever cannot post your order within 7 days, I will tell you before then and offer you a new date or a full refund, whichever you prefer.

Changing your mind

  • You can cancel for any reason within 14 days of the day your box arrives. You do not need to give a reason.
  • To cancel, email me at piers@thelivinggame.co.uk with your name and the date you ordered.
  • Then post the box back within 14 days of telling me, to the address at the top of this page. Please pack it as it arrived if you can. You pay the postage to send it back, unless it was faulty or not what you ordered.
  • I refund the full price you paid within 14 days of getting the box back, or of you showing me proof that you posted it, whichever comes first. The refund goes back to the card you paid with.
  • If you cancel before I have posted the box, I refund you in full straight away and nothing needs to come back.

If something is wrong with it

If your box arrives damaged, faulty, or is not what you ordered, email me with a photo. Within 30 days of it arriving you can have a full refund, or a replacement if you would rather. This is on top of your legal rights, not instead of them.

What this game is, and is not

The Family Edition is prevention, not cure. It is a question game for families where things are broadly all right and you want to keep them that way. It is not therapy and it does not replace it. If your young person is in crisis, this is the wrong thing, and the support page has the numbers to call instead. Nothing said during play is recorded, seen or reported by me.

Your information

I use your name, email and postal address only to take and post your order. The privacy notice explains what I keep and for how long.

The small print

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also use the courts and consumer laws where you live. The terms that apply to your order are the ones on this page on the day you order. Last updated 7 November 2026.